Refund and Returns Policy

Thank you for shopping at Lepni. We want you to love your purchase! If you are not entirely satisfied with your clothing or accessories, we are here to help.

1. Return Window

You have 30 days from the date you received your item to request a return or exchange. If 30 days have passed since your delivery date, unfortunately, we cannot offer you a refund or exchange.

2. Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

The item must be unused, unwashed, and in the same condition that you received it.
All original tags, labels, and hygiene liners must be fully intact and attached.
The item must be in its original packaging.
You must have the receipt or proof of purchase.

3. Non-Returnable Items

For hygiene and safety reasons, particularly concerning maternity and infant care, certain items cannot be returned:

Intimate apparel, including nursing bras and maternity underwear.
Baby care essentials (such as pacifiers, teething rings, or feeding items) if the seal is broken.
Sale, clearance, or discounted items (these are considered final sale).
Gift cards.

4. How to Initiate a Return

To start a return, please follow these steps:

Contact Us: Email our support team at [Insert Email Address] with your order number and the reason for your return.
Receive Authorization: Once your return is approved, we will provide you with a Return Merchandise Authorization (RMA) number and instructions on where to send your package.
Pack the Item: Securely pack your item(s) in the original packaging, including the RMA number and proof of purchase inside the box.
Ship: Drop the package off at your local post office or designated courier.

5. Refunds

Once your return is received and inspected by our team, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

Approved Refunds: If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 5-10 business days.
Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you have done all of this and still have not received your refund, please contact us at [Insert Email Address].

6. Exchanges

We only replace items if they are defective, damaged upon arrival, or if you received the incorrect size. If you need to exchange an item for the same product, send us an email at [Insert Email Address] to initiate the exchange process.

7. Shipping Costs

Return Shipping: You will be responsible for paying for your own shipping costs for returning your item unless the item arrived damaged or incorrect. Original shipping costs are non-refundable.
Deductions: If you receive a refund and we provided a prepaid return label, the cost of return shipping will be deducted from your refund.

We highly recommend using a trackable shipping service or purchasing shipping insurance for items over $50, as we cannot guarantee that we will receive your returned item.